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Accessibility

We want everyone to enjoy Mars Island and are working hard to make it as accessible as possible.

Access around the site

The event is set on one of Croatia’s historical Dalmatian Islands. The terrain is beautiful but rugged, and hosts rocky beaches, woodland, and landscaped areas.

The majority of the festival site ground surface is comprised of a mixture of grass and gravel. There are a number of pathways that run through the site, one of which is a tarmac-covered road that links the entertainment areas. Other pathways feature more natural terrain. There is occasional steep incline, however the majority of the island has a gentle undulation. Trakway will be laid wherever necessary in order to smooth the existing ground surface. Please be aware that some areas of grass and gravel might need covering before entering. 

Please note that the concert arena is smooth stone and there is a viewing platform for attendees.

2 for 1 Tickets

We operate a Personal Assistant or ‘2 for 1’ accommodation option, whereby you are able to bring a Personal Assistant who gets free entry. This is only available if you have purchased a ticket for yourself and would be unable to attend on your own. This is not a guardian ticket and assistants must be 18 or over. We require a scan or digital photograph of the following relevant evidence:

A confirmation letter showing receipt of government support or allowances from your country of residence, dated within 12 months

If severely sight-impaired, proof of registration (blind)

A letter from a doctor or medical professional confirming you could not attend the event alone

Please be aware that we aim to operate on a case-by-case basis – no two people are the same and we understand that everyone has unique requirements. If you have any questions, or feel that your requirements haven’t been addressed here, please get in touch with us directly.

Please be aware that there is limited space at the viewing platform and while we do our best to ensure that you can watch with your personal assistant, we cannot guarantee this space.

Service animals are permitted throughout the festival grounds, however this does not include emotional support, therapy, or companion animals which will be turned away. If you have a service animal and would like to attend the event, please contact us in advance and we will provide credentials. Any animals without credentials will be turned away and tickets will not be refunded.

Please note that the event will be strict in enforcing the following rules:

Any ticket holder with a service animal will be responsible at all times for the animal and will be liable for any damage or injury.

All service animals must be correctly harnessed, leashed, and tethered within reason subject to any requirements of the animal’s work. In which case, the individual must maintain control of the animal through voice, signal, or alternative effective controls.

Service animals must be housebroken and use service animal relief areas.

For those with hearing impairments, we have assisted listening device systems / hearing loops at check in and the info desk.

For guests requiring motorised mobility scooters on site, please get in touch with us to make on-site arrangements.

We will consider any request made by guests with disabilities and do our utmost to ensure that all of our guests have equal enjoyment of the activities on offer at the festival. Please make any request as far in advance as possible in order to ensure we have as much time as possible to fulfill requests. Additionally, if you have any further questions, please feel free to reach out.

Accessible Accommodations

The existing accommodations have not been adapted for disabled access. Ramps will be provided where necessary.

Please note that only the Adventurer, Wanderer, and Daydreamer Packages include a fridge in your accommodation.

Please get in touch if you have any specific requirements.